Monday 13 June 2011

A Tail of Two Passes - The Letter

What follows is the letter I have just sent to Allma Construction. It's a thank you to the driver for his textbook pass discussed here.

Don't forget to reward good driving, either by a thank you at the time (if it is safe to do so) or where appropriate with a letter to the drivers company.

Dear xxx,

I was very disappointed not to receive a reply to my last e-mail to you which I sent to you on the 4th of April. I would still be interested in your reply to my questions so I have forwarded the e-mail below.

However, last week 8th June at approximately 8:15am I was passed by another of your lorries. The video is here. (registration number SK11GYE).

I felt compelled to write to you to say thank you to the driver of that lorry. I think it is obvious from the video how different the two passes were. This new pass was textbook in every way. Therefore, I would ask that you pass my thanks on to the driver. I would also like to say thank you to you. On the face of it it would appear that any action you have taken was successful. Of course it is also possible that this driver just drives to a better standard.

Please feel free to use this video for driver training purposes. In fact, if you did, and did so publicly it would provide some excellent PR for your company. Not only would it show improving driving standards, but that the company took those driving standards seriously.

Best regards

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